Effective Date: 6 August 2025

Website: https://mountainflowmassage.uk
Business Name: Mountain Flow Massage
Contact Email: info@mountainflowmassage.uk

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At Mountain Flow Massage, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book a treatment, or communicate with us.

 

Who We Are
Mountain Flow Massage is an independent massage therapy service based in Wales, UK, owned and operated by Gray Nolan. We provide massage and complementary therapies for relaxation, recovery, and wellbeing.

 

What Information We Collect
We may collect and process the following:

a. Personal Information You Provide

• Full name, email, phone number

• Health or medical information relevant to your treatment

• Emergency contact details

• Information submitted through online booking, contact forms, or intake forms

b. Automatically Collected Data

• IP address, browser type

• Pages visited on the site

• Date/time of visit

• Cookies (see section 5)

 

Use of Sensitive Data
Some of the information you share (e.g. medical conditions, injuries, medications, stress levels) is considered special category data under UK GDPR. This data is collected only with your explicit consent, for the sole purpose of delivering safe and effective massage therapy. We will never share this data without your permission unless required by law.

 

How We Use Your Information
We use your data to:

• Schedule and manage appointments

• Provide safe, personalised massage treatments

• Respond to your inquiries

• Comply with legal, insurance, and professional requirements

• Send service updates (if you opt in)

 

Data Storage and Sharing
Your information is stored securely using GDPR-compliant systems (e.g. Fresha). We:​

• Limit access to authorised personnel only

• Do not sell or share your data for marketing

• May share limited data with medical professionals or insurers with your consent or where legally required

 

Cookies and Analytics
This website may use cookies to:

• Improve site functionality

• Understand how visitors interact with the site
  You can control cookie settings through your browser. Analytics tools (e.g. Google Analytics) are anonymised where possible.

 

Your Rights Under UK GDPR
You have the right to:

• Access your data

• Correct or delete personal data

• Withdraw consent at any time

• Request data portability

• File a complaint with the Information Commissioner’s Office (ICO)
  To exercise any of these rights, email: info@mountainflowmassage.uk

 

Updates to This Policy
We may update this Privacy Policy occasionally to reflect legal or service changes. Updates will be posted on this page with the revised date.

Booking System and Third-Party Tools
We use Fresha to manage bookings. Fresha operates as a third-party data processor under GDPR. Please review their privacy policy when booking appointments through their platform.

 

Data Retention
We retain client records for 7 years after your last appointment, in line with industry, legal, and insurance standards. After this period, your data is securely deleted.